Shipping policy

Last updated: October 8, 2026

Processing and dispatch

Orders are generally processed and dispatched within 3 business days after payment is confirmed. Processing may be delayed by incomplete payment, address issues, inventory checks, holidays, or unusual order volume.

Transit time and total fulfillment

The average fulfillment time is 8-14 business days. After payment is confirmed, orders are generally processed and dispatched within 3 business days. Estimated transit time is 5-11 business days.

Business days and holidays

Business days are Monday through Friday, excluding public holidays and carrier non-operating days. Delivery estimates are not guarantees.

Tracking

When tracking is available, it may be sent by email or shown on your order status page. Tracking events can take time to update after shipment.

Split shipments and address issues

Orders may ship in more than one package. Enter your shipping address carefully. Address changes cannot be guaranteed after processing begins.

Customs, taxes, and remote areas

Taxes, duties, customs charges, or remote-area fees may apply depending on destination and checkout setup. Where not collected at checkout, these charges may be the customer?s responsibility unless applicable law requires otherwise.

Lost, damaged, or undelivered packages

If your package appears lost, arrives damaged, or is marked delivered but not received, contact support@strilsion.com with your order number and relevant photos or carrier details.