Last updated: October 8, 2026
Return window
You may contact us about a return request within 30 days after delivery unless a different rule is required by applicable law or stated for a specific product.
Item condition
Items should be unused, unworn where applicable, in original packaging when reasonably possible, and accompanied by proof of purchase.
Non-returnable items
Certain items may be non-returnable for hygiene, safety, personalization, final sale, digital delivery, or legal reasons. Product-specific limitations may apply.
How to start a return
Email support@strilsion.com with your order number, reason, and photos if the item is damaged, incorrect, or incomplete. Do not send items back until return instructions are provided.
Return shipping and original shipping costs
Unless the return is due to our confirmed error, damage, or an incorrect item, customers may be responsible for return shipping costs. Original shipping fees, duties, taxes, and handling charges may be non-refundable unless required by law or confirmed otherwise in writing.
Inspection and refunds
After the returned item is received and inspected, we will notify you whether the refund is approved. Approved refunds are issued to the original payment method; your bank or payment provider may require additional posting time.
Exchanges, cancellations, and refused packages
For exchanges, contact us to review availability and next steps. Cancellation is not guaranteed once processing or shipment has started. Refused or undeliverable packages may be handled according to carrier results and applicable costs.